At Shishka project, we take great care in handling and packaging your furniture orders to ensure they arrive safely and in excellent condition. We are committed to delivering a superior customer experience, from the moment you make a purchase until your furniture is delivered to your doorstep.

1. Quality Assurance

1.1. Inspection: Before your furniture is prepared for shipment, our dedicated quality assurance team carefully inspects each item to ensure it meets our stringent quality standards. This includes checking for any defects, damages, or imperfections.

1.2. Custom Packaging: Each item is meticulously packaged using custom-designed packaging materials to prevent damage during transit. This packaging is tailored to the specific dimensions and fragility of the product, providing the highest level of protection.

2. Safe Handling

2.1. Trained Personnel: Our trained personnel handle your furniture with the utmost care. They are well-versed in proper lifting techniques and ensuring that items are protected during loading and unloading.

2.2. Special Care for Fragile Items: For items that are particularly delicate or prone to damage, we take additional precautions to secure them, including using extra padding and protective materials.

3. Shipping Partners

3.1. Reliable Carriers: We collaborate with trusted and reputable shipping partners to deliver your furniture. They are chosen for their expertise in handling and delivering large and fragile items.

4. Receiving Your Order

4.1. Delivery Inspection: When you receive your furniture, please inspect it carefully. If you notice any visible damage to the packaging, we recommend documenting it by taking photographs before opening the package.

4.2. Unpacking Guidance: We provide unpacking guidance to ensure that you safely and effectively remove your furniture from its packaging and set it up in your desired location.

5. Delivery Times

At Shishka Project, we don't keep all our products in stock. Most of our furniture is crafted specifically for you and your home. Our standard delivery times are 2-4 weeks for rugs and 6-7 weeks for upholstered furniture and lighting. (Unless otherwise stated, all items in your order will be delivered simultaneously.)

6. Customer Support

6.1. Questions or Concerns: If you have any questions or concerns about the handling and packaging of your order, please contact our customer support team at hello@shishkaproject.com or +38(067)239-91-91 WhatsApp. We are here to assist you.